Nepal Doorsanchar Company Ltd. , popularly known as Nepal Telecom (Nepali: नेपाल टेलिकम) is state owned telecommunication service provider in Nepal with 85% of the government share. It is one of the major telecom company with largest number of subscribers in the country. Not only that, NTC stand out itself as highest tax paying company to the nation.
As it provides a wide range of telecom related services to general public, it has numbers of helpline phone number to its users. Here we have collected a list of help line and customer care service numbers of Nepal Telecom (NTC). Some of them are free and other costs charges.
Customer Care Service Numbers:-
| S.N | Number | Charge | Description |
For Normal Telephone Customers (PSTN) |
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| 1 | 197 | Free | For normal inquiry of Telephone numbers |
| 2 | 1425 | Budget Call (Low charge International Calls) | |
| 3 | 1445 | Budget Call (Low charge International Calls) | |
For IPVR assistance and services |
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| 4 | 188 | Free | To register VOIP Calls complains |
| 5 | 198 | Free | To register complains of ADSL and PSTN |
| 6 | 1600 | Rs. 1 per 20 sec | To inquiry results of SLC Examinations |
| 7 | 1601 | Rs. 1 per 20 sec | To inquiry results of HSEB Examinations |
| 8 | 1602 | Rs. 1 per 20 sec | To inquiry results of TU Examinations |
| 9 | 1605 | Rs. 1 per 20 sec | Value Added Services Help assistance |
| 10 | 1606 | Local Call | To inquiry bills of PSTN Telephone lines |
| 11 | 1607 | PSTN: Local CallMobile:AirTime | To inquiry PUK number of GSM and CDMA mobile numbers. |
For IN services and assistance |
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| 12 | 1424 | Budget Call (Low charge International Calls) | |
| 13 | 1650 | Free | For management and call of EasyCall (Prepaid Calling Cards) |
| 14 | 1660 | Free | Toll Free Services |
| 15 | 1680 | Free | To register or call from PSNT call limit services |
| 16 | 1681 | Free | For management of PSTN Call Limit Service |
| 17 | 1698 | Free | Helpline and Customer Care of IN Services |
Voice Mailbox Service (VMS) Help and Assistance |
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| 18 | 1610 | Local: FreeMobile:Airtime | To listen to Voice mails remotely from Landlines and mobile phones |
| 19 | 1614 | Free | To transfer calls of Voice mails |
| 20 | 1615 | Rs.1 per minute | To leave voice message to voicemails without making calls |
| 21 | 1616 | Free | To listen voice mails and messages directly |
Notice Board Services |
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| 22 | 1610 | Local: FreeMobile:Airtime | To record from notice board message indirectly |
| 23 | 1616 | Free | To record from notice board message directly |
| 24 | 1618 | Local: Rs 1Mobile:Airtime | To listen to notice board messages |
GSM Services Help and Assistance |
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| 25 | 1400 | Rs.1 per SMS | To activate 3G service |
| 26 | 1414 | Free | For management of GMS Prepaid |
| 27 | 1455 | Free | To register for PRBT through SMS |
| 28 | 1498 | Free | Customer care of GMS Mobiles |
| 29 | 1609 | Rs.3 per minute | To register and buy CRBTs via IPVR |
| 30 | *400# | Free | For balance and validity inquiry of GSM Prepaid mobiles |
| 31 | *411# & *412# | Free | To recharge GSM prepaid mobiles |
| 32 | *422# | Free | To transfer balance from GSM prepaid mobile |
| 33 | 011614 | Free | To transfer calls to Voice Mail Box |
| 34 | 011616 | Rs1 per message | To listen to messages in Voice Mail Box |
CDMA Service Help and Assistance |
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| 35 | 191 | Free | Customer Care Help desk of CDMA |
| 36 | 1401 | Rs1 per SMS | To inquiry balance of CDMA via SMS |
| 37 | 1415 | Free | To listen to balance inquiry via voice |
| 38 | 1615 | Free | To leave message to Voice Mail box directly |
| 39 | 1616 | Free | To listen to Voice mail box message |
| 40 | 1611 | Free | To listen to Voice mail box message indirectly (Central DR) |
| 41 | 1612 | Free | To listen to Voice mail box message indirectly (Eastern DR) |
| 42 | 1617 | Free | To listen to Voice mail box message indirectly (Western DR) |
| Note: Above charges are exclusive of tax. | |||
Please help us by suggesting new NTC helpline and customer numbers if added or if any changes are made, in comment section below. We will add new numbers as soon as possible.
pls make ntc non validity sim then more will use ntc sim than ncell .let compare them
Is the web sms service is out of service ?
Is that available now?
Ntc is bringing problem . Why always be error in network
im trying to contact customer care since 6 hours before but no replies..
I have been trying to deactivate PRBT system from my dad’s phone and the number is 9841783230..Please send me the proper deactivation process on the following number…